Cancellation Policy
At SATILOTUS, we strive to process and ship your personalized orders as quickly as possible to ensure you receive your custom-made products without unnecessary delays.
Because of our efficient print-on-demand fulfillment system, we offer a limited cancellation window.
Order Cancellation Window
We can modify or cancel your order within 24 hours from the time your order is successfully placed.
If you wish to make any changes or request a cancellation, please contact us immediately at:
Email: support@satilotus.com
Phone: +1 (302) 556-2545
After this 24-hour window, your order will enter the production process, and we will no longer be able to modify or cancel it.
Why This Policy Exists
We understand that sometimes customers may change their minds — and we completely respect that.
However, due to the fast-moving nature of print-on-demand production, our fulfillment system is designed to begin preparing your order almost immediately after payment is confirmed.
Here’s how the process works:
Once your payment is confirmed, your order details are instantly sent to our U.S. fulfillment partner.
The fulfillment process begins within moments — this includes printing, material preparation, and packaging.
In many cases, orders are packed and labeled the same or next business day.
Even if the package has not yet been scanned by the carrier, it is already in production and cannot be retrieved.
Because our fulfillment partners handle thousands of daily shipments, locating or stopping a single order after processing begins is not feasible.
Important Notice
Due to the fast-paced fulfillment workflow of our print-on-demand system, cancellations requested after 24 hours from the order placement time cannot be accepted.
We sincerely appreciate your understanding and cooperation.
If you have any questions about your order, please don’t hesitate to reach out to us:
Address: 1500 N Grant St, Ste N, Denver, CO 80203, United States
Email: support@satilotus.com
Phone: +1 (302) 556-2545
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (UTC -8)
Thank you for choosing SATILOTUS — personalized products made exclusively for you.
Shopwada is a print-on-demand website. We specialize in made-to-order fashion and lifestyle products designed to reflect individuality and creative expression.
This website is owned and operated by Hop Vu Thi, and can be contacted at vuthihop28051973@gmail.com.
Contact Information
Address: 107 Tycos Dr, North York, ON M6B 1W3, Canada
Email: payment@shopwada.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time)
