Refund policy

At Shopwada we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we accept eligible returns, exchanges, and refunds in accordance with the policy below.

1. Country Where This Policy Applies

This Return and Refund Policy applies to all orders, delivered in the United States and internationally.

2. Return Eligibility

We accept returns for both:

Defective items and Non-defective items

We also accept exchanges for eligible items.

This policy applies equally to every product, including personalized items printed with your name, number or team details.

To be eligible for a return or exchange, the item must be:

Returned within 30 days from the date of delivery

In new or slightly used condition

Returned with all original parts, accessories, and packaging when reasonably possible

3. Return Period

You may request a return or exchange within 30 days from the date your order is delivered.

Requests submitted after 30 days may not be eligible for return, exchange, or refund.

4. Return Method

Returns are accepted by mail.

To start a return, contact our support team with your order number. For eligible returns, we will email you a free prepaid return label that you can download and print at home, then attach to your package and drop off with the carrier.

If you have trouble downloading or printing the return label, please contact our support team for assistance before mailing the package.

5. Exchanges

We accept exchanges for eligible items within the same 30-day return period.

If you would like to exchange an item, please contact us first so we can review your request and provide the next steps.

6. Restocking Fee

We do not charge any restocking fee for returned items.

7. Return Shipping Cost

For eligible returns under this policy, the downloadable return shipping label we email to you is free of charge.

8. Refund Processing Time

Once your returned item is received and inspected, approved refunds will be processed within 8 days.

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible within the 30-day return period.

To help us review the issue quickly, please include:

Your order number

A brief description of the issue

Clear photos of the item received

Photos of the packaging, if applicable

10. How to Start a Return or Exchange

To request a return, exchange, or refund, please contact our support team via email: payment@shopwada.com

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time (PT), excluding US public holidays.

Please do not send items back without contacting us first if you need support with the return process.

11. Business Information

Address: 1500 N Grant St STE N, Denver, CO 80203, United States.

Operated by: Nosh2Go LLC · Phone: +1 (302) 556-2545

Email: payment@shopwada.com