Shipping policy

Shipping Destination

We ship to the United States and internationally. Available destinations, shipping fees and delivery options are shown at checkout. Shipping may be unavailable or delayed in certain regions due to unforeseen circumstances such as natural disasters, war, or other force majeure events.

Order Cut-Off Time

Cut-off time is 8:00 AM Pacific Time (PT), Monday to Friday. Orders placed before cut-off time will be processed on the same business day. Orders placed after this time will begin processing on the next business day.

Order Processing Time

All orders are processed within 2 to 3 business days.

Processing time refers to the time required to review, prepare, pack, and hand your order over for shipment after your payment has been successfully received.

Orders are processed on:

Monday through Friday

Excluding weekends and public holidays

Estimated Shipping Time

After processing, standard shipping typically takes:

  • 3-7 business days for orders shipped within the United States
  • 7-14 business days for international orders to other countries

Delivery takes place on:
Monday through Friday

Total Estimated Delivery Time

The total estimated delivery time is:

  • United States: 5 to 10 business days
    (including 2 to 3 business days for processing and 3 to 7 business days for shipping)
  • International (other countries): 9 to 17 business days
    (including 2 to 3 business days for processing and 7 to 14 business days for shipping)

Please note that delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Business Days

Business days are Monday through Friday, excluding USA public holidays.

Shipping Fee

We offer a flat shipping rate for all orders:

Shipping Fee: $4.99 for orders under $50. Free shipping for orders of $50 or more.

This flat shipping rate applies to all products and all available shipping destinations, unless otherwise stated at checkout.

DO YOU PROVIDE TRACKING INFORMATION?

Absolutely.
You'll receive an email with tracking details once your order has shipped.

If you haven’t received tracking information within 5 business days after placing your order, please contact us at:

payment@shopwada.com

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same order may sometimes be shipped separately, even if you selected combined shipping.
If this happens, rest assured all packages will arrive - and each will have its own tracking number.

DELIVERY DELAYS

While we do everything possible to ensure timely delivery, delays may occur due to:

  • Incorrect or incomplete delivery details

  • Customs clearance

  • High-volume shipping seasons (e.g., holidays)

HOLIDAY SHIPPING (HALLOWEEN, CHRISTMAS, ETC.)

We do not charge extra for shipping during holidays, but delivery may take longer.
Please allow an additional 2–8 business days for shipments during peak holiday periods.

REFUSED OR UNDELIVERABLE ORDERS

If your order is returned to us due to:

  • Refusal upon delivery

  • Unclaimed package

  • Incorrect address provided by the customer

You will not be responsible for any additional fees.

We will handle:

  • All shipping costs, and

  • No restocking fee will be charged under any circumstances.

MISSING OR LOST PACKAGES

If your tracking shows "Delivered" but you haven’t received your package:

  1. Check with your neighbors or local postal office.

  2. Occasionally, carriers mark items as delivered before actual delivery. Wait 1 business day.

  3. If your package still hasn’t arrived, contact the carrier (USPS, UPS, or FedEx) to file a claim.

Please let us know as soon as possible if your package is missing.
Missing or damaged package claims can be reported to us within 30 days of the delivery date (or the latest estimated delivery date).

EMERGENCY OR FORCE MAJEURE SITUATIONS

Shipping delays may occur due to natural events or unforeseen emergencies, such as:

  • Severe weather

  • Natural disasters

  • Carrier strikes or lockdowns

Shopwada is not liable and will not issue refunds or credits for delays caused by factors beyond the carrier’s control.

CONTACT INFORMATION

Address: 1500 N Grant St STE N, Denver, CO 80203, United States.

Operated by: Nosh2Go LLC · Phone: +1 (302) 556-2545

Email: payment@shopwada.com

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time (PT), excluding US public holidays.