FAQs

How do I place my order?

To place your order, simply browse our product collection, select your favorite design, choose your size and quantity, then click “Add to Cart”. After that, proceed to checkout where you'll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email confirmation with your order details.

How long will it take to ship my order?

Handling Time

Our handling time — the period required to prepare your order before shipment— is 2 to 3 business days (Monday through Friday).

Transit Time

Transit time depends on the destination and carrier. For all destinations, the estimated transit time is:

  • Within the Canada 3 to 7 business days (Monday through Friday)

  • International : 7 to 14 business days (Monday through Friday)

Total Delivery Time

Total delivery time includes both handling and transit time. Based on customer locations, the estimated delivery window is:

  • Within the Canada: 5 to 10 business days

  • International : 9 to 17 business days

Business Days

Business days are Monday through Friday, excluding Canada public holidays. For more details, see our Shipping Policy

My tracking number isn’t working

If your tracking number hasn't updated yet, don’t worry — it may take up to 5 days for tracking info to appear. Sometimes carriers update status with delays. Please wait a little longer, and if the problem persists, feel free to contact us at payment@shopwada.com and we’ll assist you right away

I need help with a late order

We’re sorry for the delay! Delivery might be affected by customs clearance or shipping congestion. If your order hasn’t arrived within the estimated time frame (Canada: 10 business days, International: 15 business days), please contact us within 15 days from the shipment date so we can investigate and file a claim if necessary

What type of payments do you accept?

We accept Visa, MasterCard, American Express, JCB, and more through Stripe Payment Gate. All payments are encrypted and securely processed. You can shop with peace of mind!

When will my card be charged?

Your card will be charged immediately upon placing the order. The transaction appears as soon as the order is confirmed through our secure payment gateway.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Still have a question?

Feel free to contact us for more information.

Contact us

Shopwada is a print-on-demand website. We specialize in made-to-order fashion and lifestyle products designed to reflect individuality and creative expression.

This website is owned and operated by Hop Vu Thi, and can be contacted at vuthihop28051973@gmail.com.

Contact Information

Address: 107 Tycos Dr, North York, ON M6B 1W3, Canada

Email: payment@shopwada.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time)

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