FAQs

How do I place my order?

To place your order, simply browse our product collection, select your favorite design, choose your size and quantity, then click “Add to Cart”. After that, proceed to checkout where you'll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email confirmation with your order details.

How long will it take to ship my order?

Order Processing Time

All orders are processed within 2 to 3 business days.

Processing time refers to the time required to review, prepare, pack, and hand your order over for shipment after your payment has been successfully received.

Orders are processed on:

Monday through Friday

Excluding weekends and public holidays

Estimated Shipping Time

After processing, standard shipping typically takes 3 to 7 business days.

Delivery takes place on:

Monday through Friday

Total Estimated Delivery Time

The total estimated delivery time is:

5 to 10 business days

This estimate includes:

2 to 3 business days for processing

3 to 7 business days for shipping

Please note that delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

My tracking number isn’t working

If your tracking number hasn't updated yet, don’t worry - it may take up to 5 days for tracking info to appear. Sometimes carriers update status with delays. Please wait a little longer, and if the problem persists, feel free to contact us at payment@shopwada.com and we’ll assist you right away

I need help with a late order

We’re sorry for the delay! Delivery might be affected by customs clearance or shipping congestion. If your order hasn’t arrived within the estimated time frame: 5-10 days, please contact us within 15 days from the shipment date so we can investigate and file a claim if necessary

What type of payments do you accept?

We accept Visa, MasterCard, American Express, JCB, and more through Stripe Payment Gate. All payments are encrypted and securely processed. You can shop with peace of mind!

When will my card be charged?

Your card will be charged immediately upon placing the order. The transaction appears as soon as the order is confirmed through our secure payment gateway.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Still have a question?

Feel free to contact us for more information.

Contact us

Canada Address: 107 Tycos Dr, North York, ON M6B 1W3, Canada

US Address: 1500 N Grant St STE N, Denver, CO 80203, United States

Fulfillment Address: 14321 Corporate Dr, Garden Grove, CA 92843, US

Email: payment@shopwada.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time)

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